Complaints and Claims Handling Policy

The Site Owner, the Kativik Regional Government, believes strongly in the value of debate, freedom of expression and respect for laws and individual rights. Therefore, any complaint or claim will be treated diligently according to the following procedure:

1. Agreement
   1. This Complaints and Claims Policy must be read in conjunction with the other documents that make up the Agreement between you and the Site Owner, the Kativik Regional Government: the General Conditions of Use and the Privacy Policy.
2. Dedicated Email for Complaints and Claims
   1. Any complaints or claims should be sent by email to the following address: igordon@krg.ca.
3. Distinction Between Right of Reply and Complaints and Claims
   1. If you wish to correct or dispute content, participate in the debate, or share your point of view, knowledge or experience, please contact the Site Owner by email at the following address: igordon@krg.ca.
4. Contents of a Complaint or Claim
   1. To be processed, your complaint or claim must include at least the following information:
      • Your first and last name;
      • Your email address;
      • Your phone number;
      • The URL address of the page of the site concerned;
      • The nature of the violation: violation of your rights, defamation, false or misleading information, error, etc.;
      • A justification that you have a personal interest in making the complaint or claim;
      • Any other relevant facts or documents.
   2. If any of the above information is missing, you accept and acknowledge that your claim will not be processed by the Site Owner.
5. Processing a Complaint or Claim
   1. Following receipt of your complaint or claim, the Site Owner undertakes to respond within 72 hours and inform you:
      • whether the disputed content will be permanently withdrawn;
      • whether the disputed content will be maintained during a 30-day investigation;
      • that, if the complaint is not admissible, an additional period of 15 days will be granted to rectify the mandatory information requested in point 4 above.
   2. In the case of permanent withdrawal of the disputed content within 72 hours, the Complainant acknowledges the Site Owner’s good faith and agrees to not pursue legal action against the Site Owner.
   3. In the case of permanent withdrawal of the disputed content following an investigation, the Complainant acknowledges the Site Owner’s good faith and agrees to not pursue legal action against the Site Owner.
   4. In the event that the disputed content is maintained after investigation, the Complainant reserves the right to seek legal recourse and the Site Owner reserves the right to present a defence in a timely manner.
6. Confidentiality and Destruction of Complaint and Claim Files
   1. Any complaint or claim file will remain confidential and will be automatically destroyed after three years if no legal proceedings are initiated.
   2. Since complaints and claims are confidential and covered by litigation privilege, neither the Complainant nor any third party may have access to the complaint or claim file compiled by the Site Owner.
   3. The Complainant acknowledges that in the event of legal recourse, the Site Owner may, at its sole discretion, file all or part of the complaint and claim file as evidence.
7. Changes to the Policy
   1. You agree that the Site Owner may periodically adapt and modify the terms and conditions of this Complaints and Claims Policy. You should therefore consult the Policy regularly to be informed of the modifications and adaptations made. If you continue to use the Site after any adaptations or modifications to the terms and conditions of the Agreement, including this Complaints and Claims Policy, you are acknowledging that you have accepted these changes.
   2. If you do not agree to the adaptations and modifications to the terms and conditions of the Agreement, including this Complaints and Claims Policy, you must discontinue using the Site.